Frequently Asked Questions
1. How do I become a seller on Nivartha.com?
To become a seller, you need to register for an account on Nivartha.com. Once registered, you can list your products, set prices, and start selling to our vast customer base.
2. What kind of products can I sell on Nivartha.com?
You can sell a wide range of products, including t-shirts, sneakers, accessories, denims, and more. However, there are certain prohibited items as per our guidelines. Please review our Prohibited Items Policy for more information.
3. How do I list my products on the platform?
After registering as a seller, log in to your account and access the seller dashboard. From there, you can create product listings by providing detailed descriptions, images, prices, and inventory information.
4. How are payments processed for the products I sell?
Payments for orders are processed through our secure payment gateway partners. Once an order is placed and payment is confirmed, you will be notified to fulfill the order.
5. What fees are associated with selling on Nivartha.com?
We charge transaction fees and commissions based on the total order value and category of product. Our Fees and Commissions Policy provides detailed information on the Fees & Charges applicable to sellers.
6. How can I track my sales and earnings?
Your seller dashboard provides real-time data on your sales, earnings, and inventory levels. You can access this information to monitor the performance of your products.
7. What happens if a buyer has a problem with their order?
In case of issues, such as damaged products or incorrect orders, you are expected to communicate with the buyer and work towards a resolution. Refer to our Dispute Resolution Policy for guidance on handling disputes.
8. How do I handle shipping and delivery?
You are responsible for shipping and delivering your products to buyers or select the desired shipping option (Self-Ship or K-ship). You should adhere to our shipping guidelines and provide accurate tracking information to ensure a smooth delivery process.
9. Can I offer discounts or promotions on my products?
Yes, you can run promotional campaigns and offer discounts to attract buyers. The seller dashboard provides tools to set up and manage such promotions.
10. How do I ensure the privacy of my account and business information?
To maintain the security of your account, use strong and unique passwords, and avoid sharing your credentials. Additionally, our platform employs security measures to protect your information. For more details, refer to our Privacy Policy.
11. What happens if I violate the terms and conditions?
Violating the terms and conditions could lead to the suspension or termination of your seller account. It's essential to comply with the rules outlined in the Seller Terms and Conditions to maintain a positive seller experience.
12. How can I contact Nivartha.com's seller support?
You can reach out to our seller support team through the contact information provided in your
seller dashboard. We're here to assist you with any questions or issues you may encounter.
For any further assistance or inquiries not covered in this FAQ section, please refer to the
resources available in your seller dashboard or contact our seller support team directly.