1. Returns

• 1.1. Eligibility:

  We accept returns for most products within 7 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when received.

• 1.2. Non-Returnable Items:

  Certain items are not eligible for return due to hygiene reasons, customization, perishable nature, or other specific factors. These items will be clearly indicated on the product page.

• 1.3. Return Process:

• Contact our Customer Support team at support@nivartha.com or raise a return request on "my Orders" tab to initiate the return process. Please provide your order number, the item(s) you wish to return, and a brief reason for the return.

• Our team will guide you through the return process, including providing you with a return label (if applicable).

• Pack the item securely in its original packaging and include all accessories, manuals, and other materials that came with it.

• Ship the package using the provided return label or a trackable shipping method. Please ensure to retain the tracking information.

• Once we receive the returned item and inspect its condition, we will process your refund.

2. Refunds

• 2.1. Refund Types:

• If the return is due to a defect or error on our part (Seller), you will be eligible for a full refund, including the original shipping charges.

• If the return is due to a change of mind, you will be eligible for a refund of the product's purchase price, excluding any shipping charges. Return shipping costs may also be deducted from the refund amount, depending on the circumstances.

• 2.2. Refund Process:

• Upon receiving the returned item and verifying its condition, we will initiate the refund to your original payment method.

• Refunds may take 1 to 5 business days to appear in your account, depending on your payment provider's policies.

3. Exchange

• 3.1. Exchange Eligibility:

  If you received a defective or damaged item, you may be eligible for an exchange. Contact our Customer Support team within 7 days of receiving the item to initiate the exchange process.

• 3.2. Exchange Process:

• Follow the same steps outlined in the Returns section to initiate an exchange.

• If the item is in stock, we will ship the replacement item to you once we receive the returned item and confirm its condition.

• If the item is out of stock, we will offer you a refund or provide an estimated timeframe for when the item will be available.

4. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact our Customer Support team at support@nivartha.com. We are here to assist you and ensure your shopping experience with Nivartha.com is enjoyable and hassle-free. Please note that this policy is subject to change without prior notice. Make sure to review the policy each time you make a purchase.